Frequently Asked Questions

Product Questions

Q: How long until I see results?

A: Most pet owners notice improvements in digestion within 5–7 days. Full gut flora restoration and immune benefits typically show within 2–4 weeks of consistent daily use.

Q: Is this safe for both dogs and cats?

A: Yes! Zen Dog Probiotic Drops is specifically formulated for both canine and feline digestive systems. It's safe for all breeds and sizes.

Q: My pet is on medication. Is this safe?

A: Probiotics are generally safe with most medications. However, if your pet is on prescription drugs or has a serious health condition, we recommend consulting your vet first.

Q: How do I give it to my pet?

A: Simply add the recommended drops directly onto their food or into their water bowl. Most pets love the natural flavor and won't even notice it's there!

Q: Do I need to refrigerate it?

A: Store in a cool, dry place before opening. Refrigerate after opening to maintain maximum potency and extend shelf life.

Q: What's the shelf life?

A: 18 months unopened. Use within 3 months of opening when refrigerated.

Shipping Questions

Q: How long does shipping take?

A: Standard US shipping: 5–10 business days. Express: 2–5 business days. International: 10–20 business days.

Q: Do you ship internationally?

A: Yes! We ship to most countries worldwide. International shipping rates and times vary by destination.

Q: How do I track my order?

A: You'll receive a tracking number via email once your order ships. Use that to track on our carrier's website.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day money-back guarantee. If you're not satisfied, contact us within 30 days of delivery for a full refund.

Q: Do I need to return the product?

A: For refunds under our satisfaction guarantee, you can keep the product. We just want you and your pet to be happy.

Q: How long do refunds take?

A: Refunds are processed within 3–5 business days back to your original payment method.